Customer Simulation Based Training

Under $1K per student

• Customer simulation – Real role play scenarios executed with professional coaches / skills masters
• Incorporates your business situation and customer scenarios into the programs
• Intensive, competitive 4-week team learning programs
• Video production services that turn recorded sessions into learning portals for everyone
• A vast library of self-study webinar/video learning modules to fill in skills and strategy gaps in your current sales methodology/training program

A practice investment in your current sales methodology programs

• 4 to 6 person teams
• 2-hour sessions – twice a week – all virtual – scheduled often outside business hours
• For those who are great – a chance to see who’s the best
• For those who are good – a chance to get better
• For those just starting – the most incredible results accelerant you could give them

Customer care team programs

• Help desk teams
• Project managers
• Tier 2 teams
• Account Managers
• Cross functional teams when your focus is on working together better

How it works

In advance of the program each team member goes through a private assessment

• Introduces them to the format of the Arena
• Allows a coach relationship to begin
• Provides the coach with insight into their skills position
• Provides a private moment to run into the often unexpected challenge and intensity of the process
• Provides critical feedback and points them towards preparation tools and efforts they can make in advance of the start of the program so they can excel in front of their peers – along with a chance to go back and watch themselves again relative to the feedback
• Provides executives in our mezzanine group with a glimpse into the starting skills position of everyone on the team

The sales team development program includes:

• A starter program that focuses on teaching customer engagement techniques.  8 two hour web video sessions during which team members take turns in 20-minute role play scenarios.  The scenarios get progressively harder as the team gets better at mastering the techniques being taught.  Everyone is involved as folks quickly understand that watching others is a phenomenally beneficial way to learn and get better  
• A finisher program which translates learned techniques into scenarios in your business situation.  8 two hour web video sessions where team members again do 20-minute role plays followed by discussion and feedback  
• Finals after each program in which each team member again does a private play which is recorded and published to the executive group and team for a selection process of “who was the best”

Contact us for a free Assessment Test.  Run a potential new hire or an existing sales person through the program.  One 30 minute session will be enough to convince you this is the sales training program you have been looking for.