Upset customers come at your team every day. It’s how you handle them which makes the difference between a customer who hates you, or loves you.

Great interview questions

Customer simulation training

When you lose a key deal

Role Play is the “magic wand”

Struggling team member strategies

Some would say its just the natural order of things that sales teams and service teams will struggle to get along and work effectively together. But its not the natural order of things and its a very expensive problem relative to the bottom line. Here are some effective moves you can make to get both Read more about My Sales and Service Organizations are not Working Together?[…]