Your First Assessment is your test drive of the Finding Winners customer simulation methodology. It allows you to see exactly how the process works so you can know (not hope) how this could positively impact your business. The money back guarantee ensures no matter what the situation, you control the decision on value delivered. A perfect First Assessment is a sales candidate you are currently considering, but it is not the only option:
- Someone struggling in the team right now – Every company has someone in the team right now on the sales or customer care side who has not yet lived up to expectations. The reality is most companies take far too long to let someone go, who they need to let go. And they also sometimes let folks go who turn out to be superstars somewhere else. Both have a hugely negative impact on business results. An Assessment does three things which you will find to be invaluable relative to that person:
- Where does this person have the necessary skills and where are they lacking them?
- Does this person have a propensity to learn – if we help them get better, will they?
- The Assessment helps them recognize their skills position and delivers get better feedback. They then either decide to take feedback and get better, or they decide to leave. Both are good outcomes.
- Yourself – Sometimes the first person to do an Assessment in a company is our sponsor. Why not test drive it yourself and see how it feels. The reality is no matter how good you are, you can always be better, and we will help you get better at customer engagement. This is Top Gun – it should be fun to see how you do. And let’s face it there is no one in most companies who will give the CEO hard feedback? The other benefit of a yourself decision is that you have a superior position ot present the program to your team and candidates going forward. You can talk about your own experience in the process.
- Someone in the team who wants to move into a customer engagement role – Most companies struggle with folks who are very good at their current jobs, who want to transfer into a role they have no experience in. Not responding to their desire is bad for morale and giving them the desired change often leads to loss of a key employee in one area and a failure in another area. Also, many folks are pushing to move up into management roles in their respective departments, but that leap puts them in position where they have critical customer engagement roles. At the same time, some folks have raw talents that would make them very successful in a customer engagement role, Giving them the shot along with critical training would benefit the company greatly. The Assessment becomes the gate they have to go through. They have to demonstrate their skills position, get feedback and work to get better. Assessments are scored and the best way to manage the above situations are to run these folks through private trainings until they can hit a certain score.
- Raw talent hires – Sometimes there are folks you are connected with who want to join the team, who have no experience. Sometimes these folks have personal connections to yourself or other leaders. These are very risky hires as they often will not be successful and then you have the challenge of a personal connection to get passed when it comes time to move on. But if a raw talent hire, actually has the talent and propensity to learn, and a follow-on skills development program you can throw at them, they can become the best employees in your business. YOu have nothing to lose by running them through an Assessment. You will see what kind of skills they have and they will see what its really like to do the job they are hoping to get.
Hiring situations are often unplanned. Someone leaves or a great person approaches your company and you don’t want to miss out on that person. You need to be ready. Your First Assessment is part of the getting ready process. Find a way to test drive Finding Winners.