Imagine you had a trusted business associate you knew had an extensive background in building and leading sales and customer care teams. Someone you knew could spot winners and more importantly folks you should not add to the team. That in the course of their interview would actually get candidates to demonstrate skills or lack Read more about Assessment FAQ’s – How the program works – what to expect?[…]
We recognize what we do is unique and different. We are betting that once you get a chance to test drive a customer simulation-based program, you will understand the power of our process and its potential impact on lowering wrong hire risk and increasing your team skills position. The business results improvement we can deliver Read more about Assessment FAQ’s – How does the money back guarantee work?[…]
Yes – there are two different scenarios we “play” in these Assessments, one for each role. We consider anyone looking at a position which contacts the customer before a sales decision as needing to get through the sales scenario. Anyone who contacts a customer after a decision is made as going through the customer care Read more about Assessment FAQ’s – Are the scenarios different for sales and customer care role hires?[…]
Most companies have developed an intensive candidate scrub process in order to try to avoid those $100K+ wrong hire mistakes. That process should stay as is. You still need to check references and test for aptitude and personality fit. You still need to interview effectively to assess fit and sell the opportunity. Finding Winners is Read more about Assessment FAQ’s – How does this program fit in with our current hiring process?[…]
Some clients only do finalists, others do all candidates that get passed a first interview. If you wait until someone is a finalist two things would be true: It comes down to whether you want FW to make sure you don’t hire the wrong person (a $100K+ savings) – or whether you want us to Read more about Assessment FAQ’s – <strong>Do we use this test just on finalists or all candidates?</strong>[…]
Your First Assessment is your test drive of the Finding Winners customer simulation methodology. It allows you to see exactly how the process works so you can know (not hope) how this could positively impact your business. The money back guarantee ensures no matter what the situation, you control the decision on value delivered. A Read more about Assessment FAQ’s – How do I start if I am not hiring right now?[…]
We have all been in the situation. You sit down with someone and within minutes its clear this person is a superstar and you turn on the sell the company/position engines. We do the same thing. It’s usually pretty obvious we have a customer engagement superstar in front of us and we do make sure Read more about Assessment FAQ’s – <strong>Can this process turn off a candidate we are trying very hard to motivate to choose our company?</strong>[…]
Yes – the sales scenario is simple by design. We don’t want folks agonizing and having to invest major time in preparation. It would be impossible to ask someone to run a role play for your actual sales situation – they don’t know the product, your messaging, competition, etc. But Sales Support folks need to Read more about Assessment FAQ’s – Does this program work for sales support position hires?[…]
In a First Assessment situation the coach is looking to understand a number of things. The goal is to be familiar with your process, the candidate and situation. We will want to be able to deliver a magnet effect towards your company with the candidate and at the same time make sure you avoid a Read more about Assessment FAQ’s – What gets covered in the initial orientation call?[…]